Exray is focused specifically on the service community; that means Military, Law Enforcement, Fire, Rescue, and other First Responders are our priority. We work with Active, NG, and Reserve units, Federal, State, Tribal, and Local Departments, ROTC/JROTC detachments, service associations, and veteran-led businesses and charities.

Anyone in a unit, group, or organization with the direct (or assumed) authority to share organizational logos and permit the sale of custom apparel on behalf of the group may launch an Exray design project. Exray custom products and the webstores in which they are sold are available at the discretion of the unit commander, business owner, or other authorized individual within a group. 

Follow directions to “Get Started” on our “Custom” link on the main menu, and complete the “Custom Design Form” to initiate a new Exray design project. If you have questions or simply want to talk through the process with an Exray staff member, you can book a phone call or video chat on our Contact Us page at your convenience. 

The design process usually takes about 1-2 weeks, depending on your responsiveness. Following your form submission, we’ll send first draft mockups to your email within 2 business days. The next step is dependent on your responsiveness and the number of revisions necessary to earn your approval. We’ll revise as needed until you’re happy with your design. Then, we’ll apply your design to any other apparel items you selected on the form and build your unit collection. Finally, we’ll share a live link where you and/or the members of your group can place orders. These last steps are typically completed within 3 business days following your approval. 

You’ll be provided a custom URL dedicated to your unit/group/organization. There, you’ll find all of your custom products available to order. You can place an order for one or more items from the store using your credit card. You’ll need to reach out to our sales team if you need to use a different payment method (ACH, Check, etc) to place a larger order. 

Yes! You can order as many items as you’d like. A single order with multiple items is considered a “Bulk Order”, but we have additional discounts for larger orders. All custom unit products are already discounted at 20% off MSRP.

• For orders of 25 items or more, we discount 25% off MSRP. 
• For orders of 50 items or more, we discount 30% off MSRP.
• For orders of 100 items or more, we discount 35% off MSRP. 
• Additionally, all orders over $200 automatically qualify for free shipping. 

These volume based discounts are automatically applied to your shopping cart during checkout. 

A custom unit webstore is a modern solution for group orders that removes the need for group leaders to collect rosters and money, or order garments in large quantities with large upfront costs. Every group we work with receives their own dedicated URL where their custom items are hosted. Individual members of the group can place and pay for their own orders any time on the webstore, there are no minimum order quantities, all orders are made or decorated on-demand at our US facilities, and are shipped direct to your group members’ homes. Exray can create webstores for our group customers as unique collections within our shopify store, or we can launch completely custom shopify stores for our larger partners if requested. Contact Exray Sales to learn more.

Yes! Authorized group leaders can add or subtract products and new designs in a store at any time. Contact Exray Sales to update a store. 

Yes! Custom products are automatically discounted at 20% off our catalog MSRP. Additionally, we offer volume-based discounts at the following rates:

• For orders of 25 items or more, we discount 25% off MSRP. 
• For orders of 50 items or more, we discount 30% off MSRP.
• For orders of 100 items or more, we discount 35% off MSRP.
• Additionally, all orders over $200 automatically qualify for free shipping. 

These volume based discounts are automatically applied to your shopping cart during checkout. 

In addition to these structured discounts, we may also offer seasonal and special promotional discounts from time to time. Join our email and SMS lists to ensure you’re notified when these limited-time promotions are offered! 

We can support Wholesale B2B accounts. Contact Exray Sales with Wholesale inquiries. 

Yes! Book a call or Video Chat with an Exray staff member to discuss our revenue sharing program that works with organizations, businesses, and charities to create a revenue stream or fundraising solution using Exray performance and casual apparel.

Yes!

We accept all major credit cards, PayPal, and ShopPay. We can also accept ACH or Check payments for bulk orders if required, though customers who need to pay via ACH or Check must reach out to Exray Sales prior to placing their order to structure their payment plan.

All Exray products are made or decorated on-demand here in the US. Exray Performance items are printed, cut, and sewn by hand at our facility in San Diego, and are typically shipped in 2-3 weeks following order placement. Exray casual items are printed by Mission Essential Gear, a veteran-run business in Florida, and are typically shipped in 1-2 weeks following order placement. Performance and Casual products are shipped separately. 

Since all Exray products are made-to-order and the production process begins immediately after order placement, we are not able to accept order cancellations or changes to products once an order is placed. We can make changes to the address on an order up to 3 days after order placement. Contact us if you have extenuating circumstances that you believe justify a cancellation.   

All items sold by Exray are custom manufactured exclusively for each customer and are, therefore, not eligible for returns.

In the rare event of a physical garment malfunction, such as tearing or damage, Exray will provide a replacement item.

We highly value your satisfaction. If there is an issue with the fit or color of your product, we will work diligently with you to develop a suitable replacement. Please be aware that different fabrics may cause the same color to appear slightly different. Due to the nature of fabric variability and the sublimation process, Exray cannot guarantee an exact color match in every instance.

All Exray products are made or decorated on-demand here in the US. Exray Performance items are printed, cut, and sewn by hand at our facility in San Diego, and are typically shipped in 2-3 weeks following order placement. Exray casual items are printed by Mission Essential Gear, a veteran-run business in Florida, and are typically shipped in 1-2 weeks following order placement. 

While Exray Performance items are all printed, cut, and hand sewn in the US, we don’t guarantee the fabrics, threads, and other components used to produce the items are 100% US made, and therefore do not advertise Berry Complicance for our standard catalog.  However, Exray can procure US fabrics and components if necessary to support a government order subject to the Berry Amendment. Contact Exray Sales to discuss any order that requires Berry Compliance.