Privacy Policy

  1. Introduction

This Privacy Policy outlines how Connected Threads LLC dba Exray ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website www.wearexray.com. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.

  1. Information Collection

Connected Threads LLC dba Exray collects various types of information for multiple purposes to provide and improve our service to you. The types of data collected include:

Personal Data:

Identification Information: This includes data that can be used to identify you, such as your name, email address, phone number, and postal address.

Account Information: If we provide user accounts, we collect information related to your account, including your username, password, and other necessary details for account creation and management.

Payment Information: For transactions, we collect payment-related information, which may include credit card numbers, bank account details, and billing addresses.

Usage Data:

Service Interaction Data: This data consists of information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

Activity Information: We track user activity patterns on our website to understand better how our service is being used, which helps us tailor our offerings and improve user experience.

Cookies and Tracking Data:

Cookies Data: We use cookies and similar tracking technologies to track activity on our service and hold certain information to personalize and improve your experience.

Analytics: Data collected through analytics tools help us measure traffic and usage trends for our service.

Other Data:

Communication Records: If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of the message or attachments you may send us, and any other information you may choose to provide.

Social Media Information: If you interact with us through social media platforms, we may collect information related to those interactions.

How We Use Your Information:

We use the collected information for various purposes:

To Provide and Maintain our Service: Including to monitor the usage of our service.

To Notify you about Changes to our Service: Communicating important updates or changes.

To Allow you to Participate in Interactive Features: When you choose to do so.

Customer Support: To provide customer care and support.

To Gather Analysis or Valuable Information: So that we can improve our service.

To Monitor the Usage of our Service: Understanding how our service is used helps us to enhance it.

To Detect, Prevent, and Address Technical Issues: Ensuring the ongoing security and technical integrity of our service.

  1. Use of Information

The information we collect is used for various purposes to enhance our services and your experience:

Service Provision and Maintenance: We use your information to provide and maintain our services, including to monitor the usage of our service, and to manage your account or profile.

Personalization: Your information helps us to understand your preferences and history with our service, allowing us to tailor our offerings to your interests.

Communication: We use your personal information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

SMS Text Messaging Communication: Our service offers the feature of connecting users through SMS text messages. By opting into this feature, you consent to share your mobile number with other users whom you choose to connect with. We are committed to respecting your privacy and the confidentiality of your personal data. The mobile numbers are used solely for the purpose of facilitating communication between users and are not used for any other marketing or advertising purposes. We do not sell or share your mobile number with third parties without your explicit consent. In compliance with the California Consumer Privacy Act (CCPA), you have the right to access, delete, or opt out of the sale of your personal information. For any concerns or requests regarding your personal data, please contact us at Help@wearEXRAY.com.


User Experience Enhancement: We use information to understand how our users as a group use the services and resources provided on our website. This helps us in developing and improving our services, including troubleshooting, data analysis, testing, research, and service improvement.

Security: Your information assists in enhancing the security of our services, including preventing or detecting fraud or abuses of our website.

Customer Support: We use your information to provide customer support, including resolving issues or addressing your inquiries and feedback.

Legal Compliance: We may use your information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Research and Analysis: We may use your information for internal research and analysis purposes to improve our understanding of our customers’ needs and preferences.

  1. Sharing of Information
  • Your privacy is important to us. We only share your information in the following circumstances:
  • Service Providers: We may share your information with third-party companies and individuals that provide services on our behalf. These service providers assist us with various tasks, including data analysis, hosting services, customer service, email delivery, and marketing efforts. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Business Transfers: If Connected Threads LLC dba Exray is involved in a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. In such cases, we will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
  • Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). This includes complying with legal processes, responding to requests from law enforcement authorities, and other governmental requests.
  • To Protect Rights and Safety: We may disclose your information if we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
  • With Your Consent: We may share your personal information for any other purpose with your explicit consent.
  • Aggregated and Non-identifiable Data: We may share aggregated or non-personally identifiable information with partners, such as publishers, advertisers, or connected sites. For example, we may share information publicly to show trends about the general use of our services.
  1. Your Rights and Choices

As a user of Connected Threads LLC dba Exray, you have certain rights regarding your personal information, which include:

Right to Access: You have the right to request access to the personal information we have collected about you over the past 12 months. Upon a verifiable request, we will provide you with information about our collection, use, and disclosure of your personal information.

Right to Deletion: You can request that we delete your personal information that we have collected from you, subject to certain exceptions allowed by law.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. This means we will not deny you goods or services, charge you different prices or rates for goods or services, provide you with a different level or quality of goods or services, or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Right to Opt-Out of Sale of Personal Information: If we sell personal information, you have the right to opt-out of the sale of your personal information.

To exercise these rights, please contact us at Help@wearexray.com. In your request, please specify which right you are exercising and provide sufficient information to allow us to verify your identity. We may need to request additional information from you to verify your identity and ensure the right to access the data (or to exercise any of your other rights).

Response Timing and Format:

We aim to respond to a verifiable consumer request within 45 days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.

How to Exercise Your Rights:

To exercise the rights described above, please submit a verifiable consumer request to us by either:

Emailing us at Help@wearexray.com

Only you, or a person authorized by you to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

  1. Cookies and Tracking Technologies

Connected Threads LLC dba Exray employs cookies and similar tracking technologies to monitor and analyze the use of our website, as well as to enhance the user experience. These technologies play a crucial role in our service's operation by enabling various functionalities. Below is an overview of how we use these technologies:

Essential Cookies: These cookies are crucial for providing you with services available through our website and enabling you to use some of its features, such as access to secure areas. Without these cookies, essential services you have asked for, like shopping carts or e-billing, cannot be provided.

Performance and Functionality Cookies: These cookies enhance the performance and functionality of our website but are non-essential to its use. However, without these cookies, certain functionalities (like videos) may become unavailable.

Analytics and Customization Cookies: We use these cookies to collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website for you.

Advertising Cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases, selecting advertisements that are based on your interests.

Social Media Cookies: These cookies are used to enable you to share pages and content that you find interesting on our website through third-party social networking and other websites. These cookies may also be used for advertising purposes.

Your Choices Regarding Cookies:

You have the choice to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Do Not Track Signals:

We do not currently respond to 'do not track' signals as we do not track our customers across third-party websites.

Third-Party Tracking:

Third-party companies, like analytics and advertising partners, may also use cookies or other tracking technologies to collect information about your online activities over time and across different websites when you use our service.

We encourage you to review the privacy policies of these third-party services and contact them directly for responses to your questions.

Consent:

By using our website, you consent to the use of cookies and similar technologies in accordance with this policy.

  1. Data Security

Connected Threads LLC dba Exray is committed to protecting the security of your personal information. We implement a variety of security measures and technologies designed to safeguard your data from unauthorized access, use, alteration, and disclosure. These measures include:

Data Encryption: We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.

Secure Network: Our networks are secured with firewalls and intrusion detection systems to prevent unauthorized access to our systems.

Access Controls: Access to personal information is strictly limited to employees, contractors, and agents who need to know this information to process it on our behalf. They are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Regular Security Assessments: We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.

Incident Response Plan: In the event of a data breach, we have in place an incident response plan to promptly respond to and manage any incidents.

Employee Training: Our employees are trained on the importance of data privacy and security and are educated about the best practices for protecting user data.

Limitations of Security Measures:

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Your Role in Data Security:

We also remind you that the security of your information partly depends on your actions. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

  1. International Transfers

Connected Threads LLC dba Exray operates globally, which means your information may be transferred to, stored, and processed in countries other than your own. Here is how we handle international data transfers:

Transfer Mechanisms: When transferring personal information outside of your jurisdiction, we rely on recognized legal frameworks and mechanisms to ensure your data is protected. This may include using standard contractual clauses approved by the European Commission, relying on the recipient’s Privacy Shield certification, or other appropriate legal mechanisms.

Data Protection Standards: We ensure that any data transferred internationally is subject to a level of data protection comparable to the standards set forth by data protection laws in your jurisdiction, such as the GDPR or CCPA.

User Consent: By using our service, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection rules than in your country.

Safeguards: We implement appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, regardless of where it is processed. This includes undertaking due diligence on the data protection measures of our overseas partners and service providers.

Local Laws and Access Requests: We may be required to disclose your information to foreign law enforcement, regulatory bodies, or governments in accordance with their legal requirements. In such cases, we will make every effort to protect your personal information and abide by the data protection laws applicable to your information.

  1. Children's Privacy

Connected Threads LLC dba Exray recognizes the importance of protecting the privacy and safety of children. Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under this age.

Age Limitations: If you are under 13, please do not use our website or provide any personal information to us. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information and terminate the child's account as quickly as possible.

Parental Control: Parents or guardians who believe that their child under the age of 13 has provided us with personal information may contact us at Help@wearexray.com. We will work with them to address this issue, including removing the information from our records.

Online Safety Education: We encourage parents and guardians to take an active role in their children's online activities and interests and to educate them about safe internet use.

  1. Changes to This Privacy Policy

Connected Threads LLC dba Exray reserves the right to update or change our Privacy Policy at any time. We will take the following steps to inform you about these changes:

Notification of Changes: Changes to this Privacy Policy are effective when they are posted on this page. We will notify you of any material changes by prominently posting a notice on our website, sending you an email, or using other communication channels we have established with you.

Review Period: The updated Privacy Policy will have an effective date at the top of the page. We encourage you to review this Privacy Policy periodically for any changes.

Continued Use: Your continued use of our website and services after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

  1. Contact Us

If you have any questions about this Privacy Policy, please contact us at Help(at)wearEXRAY(dot)com.